Women's Button Bracelet

If you wish to make a change or return, you have a maximum period of 14 calendar days from the date of delivery of the order.

Your products must be in the same condition as they were delivered , along with the parts, packaging and a copy of the order details or a paper with the order number so that it can be identified.

Along with the returned items, you must include your name, surname, address (specifying that it is a return in the package) and a telephone number so that we can contact you if there is any problem with your return.

Once the condition has been checked, the corresponding amount will be paid if the jewel is in perfect condition. If not, the customer will be offered to repair the piece if it is defective or to refund the amount if the piece has arrived in poor condition and has not been broken or damaged by the buyer.

All PLATADEPALO jewellery has a three-year guarantee from delivery or two years if purchased before 2022. If during this period your jewellery breaks or is damaged, please contact us.

We will need you to keep the defective product and send us a photo showing its condition, so that we can process your incident. We need to check the condition in order to provide you with a solution. Once assessed, depending on the situation and the product, we will offer you one solution or another.

This warranty does not cover breakage due to misuse, wear and/or scratches caused by use, wear of the gold plating or dirt on the jewelry.

925 Sterling Silver is a precious metal and can get dirty. You can see how to clean your jewelry here .

If you have any questions or problems with quality, just contact us and we will be happy to help you. You can contact us by email at info@platadepalo.com , by phone at +34 932 176 087 or by whatsapp at +34 667 429 476.

Certificates

You can find our certificates here:

Quality certificate

Contrast report

¿Cuánto tarda mi pedido?

- Si el artículo está en stock, el plazo de entrega máximo es de 72 horas en días laborables.

- Si el artículo no está en stock, el plazo de producción estándar es de 15-20 días laborables y 72 horas de plazo máximo de entrega en días laborables.

· Todos los pedidos son gestionados al día siguiente laborable, una vez realizada la compra.

¿Cómo realizo el seguimiento de mi pedido?

- A través del link que recibirás en tu correo por parte de GLS al enviar tu pedido.

¿Cómo devuelvo o cambio mi pedido?

- Debes contactarnos por correo escribiendo a info@platadepalo.com indicando el motivo y te facilitaremos las instrucciones.

Si tienes alguna otra duda te recomendamos que nos contactes a info@platadepalo.com