QUALITY AND GUARANTEE
Materials
- 925 Silver : All our jewelry is handmade in 925 Sterling Silver. What does 925 mean? It means that 92.5% is silver and 7.5% is copper, because pure silver is very soft and we need to add a little copper to make it hard and workable.
- Bronze : Also used in many of our jewels, bronze was the first important alloy obtained by man. For millennia it was the basic alloy for the manufacture of weapons and utensils and goldsmiths of all ages have used it in jewelry.
- Gold : some of our pieces have 3 micron gold plating.
- Natural stones : we use Agate, Amethyst, Amazonite, Chalcedony, Carnelian, Quartz, Smoky Quartz, Fluorite, Garnet, Jade, Jasper, Labradorite, Lapis Lazuli, Onyx, Tiger's Eye, Ox's Eye, Cat's Eye, Prehnite, Pyrite, Reconstituted Turquoise, Tourmaline.
- Ebony .
- Water pearl .
- Mother-of-pearl, bone and teak .
- Zirconias .
- Leather .
- Silk, rayon and other fabrics .
- Occasionally, hematite, rock crystal and stainless steel .
Warranty
All PLATADEPALO jewellery has a three-year guarantee from delivery or two years if purchased before 2022. If during this period your jewellery breaks or is damaged, please contact us.
We will need you to keep the defective product and send us a photo showing its condition, so that we can process your incident. We need to check the condition in order to provide you with a solution. Once assessed, depending on the situation and the product, we will offer you one solution or another.
This warranty does not cover breakage due to misuse, wear and/or scratches caused by use, wear of the gold plating or dirt on the jewelry.
925 Sterling Silver is a precious metal and can get dirty. You can see how to clean your jewelry here .
If you have any questions or problems with quality, just contact us and we will be happy to help you. You can contact us by email at info@platadepalo.com , by phone at +34 932 176 087 or by whatsapp at +34 667 429 476.
Certificates
You can find our certificates here: